For all non-warranty visits to the Customer’s home or business, a non-refundable charge, known as the “Diagnostic Fee,” will apply. This fee, which covers travel and the diagnostic procedures performed by a skilled technician from MR FRIDGE INC, will be communicated to you prior to our visit. By accepting the Service Order, you acknowledge and agree to: a) pay the full Diagnostic Fee, regardless of whether MR FRIDGE INC proceeds with the recommended repairs; and b) the Diagnostic Fee will be credited towards the cost of repairs if you choose to move forward with the recommended repair or replacement by MR FRIDGE INC.

For all repairs, parts, and services provided by MR FRIDGE INC, we guarantee that they will be free from material and workmanship defects. This warranty lasts for thirty (30) days, starting from either (i) the day you receive the part or (ii) the service or repair date. If a defect is discovered within this thirty-day period, you must notify us immediately in writing. In the event of defective parts and/or workmanship, MR FRIDGE INC’s responsibility, and your sole remedy, will be limited to either replacing the defective parts or workmanship, or refunding the amount paid for the service and parts, at MR FRIDGE INC’s discretion. All warranty claims are subject to inspection and verification by MR FRIDGE INC.

The warranties provided do not cover:

a) repair or replacement of appliances used commercially or industrially;

b) aesthetic or non-essential components, such as glass, trim, knobs, panels, racks, tanks, tubs, baskets, structural parts, doors, door liners, and shelves;

c) plumbing supply water lines to any appliance, whether replaced or recommended for replacement by MR FRIDGE INC;

d) repairs on appliances moved from their original repair or installation location by MR FRIDGE INC;

e) repairs on appliances where parts are no longer available from the original manufacturer.

Additionally, MR FRIDGE INC is not obligated to honour any warranty unless all outstanding amounts, as per the applicable Price Quote, have been paid.

THE WARRANTIES PROVIDED HERE ARE EXCLUSIVE AND REPLACE ALL OTHER WARRANTIES, WHETHER STATED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES ARE ONLY APPLICABLE TO THE CUSTOMER.

MR FRIDGE INC will not be held liable for any special, incidental, indirect, or consequential losses or damages arising from breach of warranty, contract violation, negligence, or any other legal claim related to this agreement. MR FRIDGE INC’s liability for damages is limited to the amount actually paid by the customer. HOWEVER, THIS LIMITATION DOES NOT APPLY TO CLAIMS RELATED TO PERSONAL INJURY.

Customers are required to familiarize themselves with the waivers associated with the services we provide. Our services are offered exclusively under these waivers, and our pricing is contingent upon the customer’s acceptance of them. By requesting our services, you agree to these waivers. If any part of these waivers is found to be unenforceable, the enforceability of the remaining waivers will not be affected.

Waiver of Damages When Moving Appliance

You acknowledge the inherent risks involved in moving appliances, including potential damage to the appliance itself and its surrounding areas such as flooring, cabinetry, and countertops. You understand that the technician is not obligated to move the appliance. In exchange for the technician agreeing to move it, you agree to release both the technician and MR FRIDGE INC from any liability for damages that may occur during this process.

Waiver of Damages When Working with Water

You are aware that the machinery being serviced is connected to the building’s plumbing system, which carries the risk of leaks or flooding due to component failure, imperfect connections, or other faults. Except in cases of gross negligence clearly proven and directly attributable to the technician, you agree to release both the technician and MR FRIDGE INC, including its principals, agents, and employees, from any liability for damages or harm that may result from such incidents.

By allowing the technician to begin work, you explicitly waive any right to claims to the contrary.

Waiver of Damages from Failed Cooling Equipment

You understand that refrigeration equipment is complex and can fail unexpectedly. Servicing or repairing it involves inherent risks. Despite careful diagnosis and repair, imperfections may occur, leading to equipment malfunction, which could cause food spoilage, discomfort, inconvenience, or revenue loss. You acknowledge that MR FRIDGE INC does not assume responsibility for such risks. You agree to assume all such risks and hold MR FRIDGE INC, its agents, and employees harmless from any related damages.

By permitting the technician to begin work, you explicitly waive any right to claims to the contrary.

Waiver of Damages from Lifting Glass Cooktop

You recognize the inherent risk of breakage when lifting a glass or ceramic cooktop to access components beneath it. Despite the technician’s careful handling, breakage can occur. You understand that MR FRIDGE INC and the technician do not accept responsibility for these risks. You agree to bear all such risks and release MR FRIDGE INC, its agents, and employees from any related responsibility.

By allowing the technician to commence work, you explicitly waive the right to any contrary claims.